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Mines Help Center: Support Request
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* Fields labeled in red are required. Additional information will help us resolve your problem faster.
Please submit work orders for Telecommunication services via the Telecommunications Work Request form.
Please submit work orders for campus repairs via the Facilities Management web site.
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Submit Request to the Mines Help Center Open Help

*Subject: 

 Include a short description of your request or suggestion.
 Please submit unrelated problems, issues or suggestions as separate requests.

Contact Information:   Information so that we can contact you Open Help

*Email Address:  Mines email address preferred. If you are reporting problems with your Mines email account (eg, can't retrieve email), please include another email address or other contact information so that we can contact you.
First Name:
Last Name:
User Name:
Phone:
Office Location:
Campus Role:
Department:
  Other Department:

Support Request Details Open Help

   Work/Computer Location: [?] Work Location:
Include building & room number...
especially important if work is needed
for a computer in a classroom or lab.
  		 

  *Please Enter the Details of Your Support Request:
    
Routing Information: Categorize your Request for Faster Routing Open Help

Speed Routing: Click here for more options.
 
  • Problem or Request Type:
    Please select all that apply.
    		 Blackboard Courses
    Classroom/Lab
    Cabling
         		Desktop/Laptop
    EKey
    Email
         		Trailhead
    Web Site Issues
    Other     (list):
    Support Office/Group:
    Please select one. Skip this if you are unsure which office would respond.
    		 Admissions
    Finance/Student Billing
    Financial Aid
          		Graduate School
    HR & Payroll
    Registrar
          		Computing, Communications & Information Technologies (CCIT)
          (Formerly known as AC&N and Information Services)
        Academic/Administrative Department Support (ADS) [?]     ADS:
    Computer desktop/laptop
    support for Academic and
    Administrative departments.
        Enterprise Systems (Formerly known as Information Services) [?] Enterprise Systems:
    Backend support for Banner, BlasterCard
    and other enterprise systems.
        Networking [?] Networking:
    Includes port activations, new
    network ports, VPN issues, wireless
    access, campus firewall issues.
        Telecom [?] Telecom:
    Phones, video conferencing,
    conference calls, voice mail,
    etc.

Click the SUBMIT button to send your Request. JavaScript must be enabled to submit.




You will receive an email confirmation if your Request is successfully registered. There is no need to reply to this email.

Please contact the Computer Commons Front Desk (CTLM 156A or 303-273-3431) if you experience problems using this form.
Send questions and comments to Mines Help Center
Last Modified: October 9, 2009		 Text only page