- Login/account problems.
- Instructors requsting Blackboard course creation.
- Questions, problems or suggestions related to the Blackboard course management system.
Computer Classrooms/Podiums [?]
Support issues related to classroom computers and/or
instructional technology equipment
(eg. projectors, audio, podiums).
Desktop/Laptop/Research Lab [?]
Computer (desktop or laptop) issues for faculty and staff in most
Academic Departments, Administrative Departments and research labs.
Username/EKey not working for account activation or changing a password.
Email [?] [MyMail Password Reset]
- Login/account problems for campus email accounts.
- MyMail or Microsoft Outlook Web Access (MOWA) problems.
- INBOX quota problems.
- Spam filtering help.
Financial Aid [?]
Problems or questions related to applying for Financial Aid,
Financial Aid awards, scholarships, workstudy awards, etc.
HR & Payroll [?]
Problems or questions related benefits, payroll, paystubs, etc.
- Student registration and transcript issues.
- Problems within the Registration or Student Records sections in Self Service.
- Faculty issues with grading, viewing course rosters or waitlists, etc.
- Problems within the Faculty Services sections in Self Service.
- Questions or problems related to classroom scheduling (Astra system).
- Campus directory entries for students.
Student Billing [?]
Problem or questions related to Student Accounts and Student Billing.
- Login issues.
- Problems accessing Self Service, DiggerNet, SHBP, ePrint, Vacation/Sick Leave through Trailhead.
- Problems accessing Parking Registration or National Student Clearing House using your Trailhead credentials.
- Problems with the portal calendar.
- Suggestions for new channels or improvements.
Web Site Issues [?]
Questions, problems or suggestions related to campus web services
or web sites (e.g., on www.mines.edu and inside.mines.edu).